Policy and procedure
PAYMENTS
A hold will be placed on your account (for authorization ) one (1) day before the service in the amount of your total balance. THIS HOLD IS NOT A CHARGE. Your card will be charged after the service has been completed and you will receive an invoice via email once this occurs. If your service is canceled for any reason, this hold will be released within 2-5 days.
200% GUARANTEE POLICY
After the service, we ask you to perform the mandatory inspection with your cleaning team. As a guideline, please use our cleaning checklist during the walk through. If you are not 100% satisfied with the work performed, our teams are happy to re-clean any missed areas per your request, FREE OF CHARGE at the TIME OF SERVICE.Note to INSPECT CAREFULLY: After you’ve done the walk through, Maid 2 Match’s services are complete. Any additional services will be charged accordingly. In an event where clients are unable due to not being home , available or choose not to perform the walk through inspection, our 200% SATISFACTION GUARANTEE will be considered null and void.
CANCELLATION POLICY
We reserve a time and team for each customer. Customers have up until 24 hours before their service appointment to make any schedule changes or cancellations. Cancellations made after this time will be charged a cancellation fee of $70.
MAXIMUM HOURS
With our flat-rate pricing model, we have a maximum amount of hours that can be worked for each type of job. Exceeding that time, we charge a rate of $45 / hr. We do this to account for jobs that require more intensive work or time due to size. However, it’s rare that we ever go over and we will always let customers know in advance of completion if we think we’ll go over the maximum hours allotted for their job.
1-2 HOUR ARRIVAL WINDOW
We ask that customers please allow us a 1-2 hour window to account for traffic, parking, and other surprises along the way.
SAFETY POLICIES
We cannot guarantee we can reach the high areas higher than 7′ft. Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas.
Moving Large Appliances – We’re happy to clean around or underneath your large appliances, However, due to liability reasons our cleaners are not able to move them. If you’d like us to do this, we kindly ask that you please move large appliances for us.
Interior Window Cleaning – Window/s should be accessible via 2-3 step ladder. Due to liability & safety reasons, our teams are not able to climb on ladders or reach high areas.
WE DO NOT DO CLEAN ANY EXTERIOR WINDOWS.
STAIN AND/OR MOLD REMOVAL
We cannot guarantee removal of all stains and mold on grout and tile inside the bathroom and kitchen. However, will try our best to have it removed. We do not clean walls due to possible paint chipping and liability.
MOVE OUT CLEANING
We kindly ask that all furniture and personal belongings be removed from the space before we start working. We do not haul trash
DEEP CLEANING
We kindly ask that customers receiving Deep Clean service pick up clothing, personal items and clear up cluttered areas prior to our arrival. We make this request so that our cleaners can best access surfaces for cleaning.
–